PRIVACY POLICY
Last updated: 23rd July 2026
This privacy policy explains how Olive Collective CIC, trading as BEYOND, collects, uses and protects your personal information when you use this website, contact us, book tickets, sign up for updates or interact with us.
We are committed to protecting your privacy and handling your personal information responsibly.
1. Who we are
This website is operated by:
26 Fen Street, Brooklands, Milton Keynes, England, MK10 7ET
For the purposes of UK data protection law, we are the data controller for the personal information we collect through this website.
2. What personal information we collect
We may collect the following information when you use our website or services:
– Your name
– Your email address
– Your billing details
– Your phone number, if provided
– Your order and ticket booking details
– Your account login details, if you create an account
– Messages or enquiries you send to us
– Website usage information collected through cookies and analytics tools
If you book a ticket, your order confirmation email may act as your ticket. We may use your name, order number and booking details to manage entry to the relevant event, talk, workshop or session.
We do not intentionally collect special category personal data through this website, such as health information, unless you choose to provide it to us in an enquiry or message.
3. How we collect your information
We collect information when you:
– Place an order or book a ticket
– Create an account on the website
– Contact us using a form, email address or other contact method
– Sign up to receive updates, if this option is available
– Use our website and accept analytics cookies
Some information is collected automatically through cookies and similar technologies.
4. How we use your information
We use your personal information to:
– Process ticket bookings and orders
– Send order confirmation and ticket emails
– Manage attendance at events, workshops, talks and sessions
– Respond to enquiries
– Provide customer support
– Manage your website account, if you create one
– Improve our website and understand how visitors use it
– Maintain website security
– Meet our legal, tax and accounting obligations
5. Our lawful basis for using your information
Under UK data protection law, we need a lawful basis to use your personal information.
We may use your information on the following bases:
– Contract: to process your ticket booking, send your confirmation, provide access to booked events or respond to purchase-related queries.
– Legitimate interests: to manage our website, respond to enquiries, improve our services and keep appropriate business records.
– Legal obligation: to keep accounting, tax and transaction records.
– Consent: where you have given consent, such as for non-essential analytics cookies or email marketing, where applicable.
Where we rely on consent, you can withdraw your consent at any time.
6. Payments
Payments made through this website are processed by our payment provider, such as Stripe / PayPal.
We do not store your full card details on this website. Payment information is handled securely by the relevant payment provider.
7. Google Analytics
We use Google Analytics 4, commonly known as GA4, to understand how visitors use our website. This helps us see things such as which pages are visited, how people find the website and how the website is performing.
Google Analytics may collect information such as:
– Pages visited
– Time spent on the website
– Approximate location, such as country or region
– Device and browser information
– How you arrived at the website
Google states that Google Analytics does not log or store IP addresses from UK or EU users.
We do not use Google Analytics to identify individual visitors.
Where required, GA4 will only be used with your consent through our cookie banner or cookie settings.
8. Cookies
Cookies are small files placed on your device when you visit a website.
We may use:
– Essential cookies: needed for the website, basket, checkout and account functions to work.
– Analytics cookies: used to understand website performance and visitor behaviour, such as through Google Analytics.
You can manage or withdraw cookie consent through our cookie banner or cookie settings, where available. You can also block or delete cookies through your browser settings.
Some cookies are necessary for the website to work correctly. If you block essential cookies, parts of the website may not function properly.
9. Who we share your information with
We may share your personal information with trusted service providers where necessary, including:
– Website hosting providers
– WooCommerce/WordPress website tools
– Payment processors
– Email delivery services
– Analytics providers, such as Google Analytics
– Professional advisers, such as accountants or legal advisers
– Event staff or organisers, where needed to manage attendance
We only share information where there is a valid reason to do so.
We do not sell your personal information.
10. International transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we rely on appropriate safeguards, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms, where required by UK data protection law.
11. How long we keep your information
We keep your personal information only for as long as necessary.
Order, ticket and transaction records may be kept for up to 6 years where needed for accounting, tax and legal record-keeping purposes. UK limited companies generally need to keep accounting records for 6 years from the end of the relevant financial year. :contentReference[oaicite:2]{index=2}
Enquiry information is usually kept only for as long as needed to respond to and manage the enquiry.
Analytics information is retained according to our Google Analytics settings.
12. Your rights
Under UK data protection law, you may have the right to:
– Ask for a copy of the personal information we hold about you
– Ask us to correct inaccurate information
– Ask us to delete your information
– Ask us to restrict how we use your information
– Object to how we use your information
– Ask for your information to be transferred to another provider
– Withdraw consent, where we rely on consent
These rights may not apply in every situation, for example where we need to keep certain records for legal or accounting reasons.
To exercise your rights, please contact us at:
hello@olivecollective.org
13. Marketing communications
If you sign up to receive updates from us, we may use your email address to send information about BEYOND, related events, exhibitors, workshops or news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
We will not send marketing emails unless we have a lawful basis to do so.
14. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no website or online system can be guaranteed to be completely secure.
15. Links to other websites
Our website may contain links to other websites, such as partner, exhibitor, venue, map, social media or payment provider websites.
We are not responsible for the privacy practices or content of other websites. You should read their privacy policies before providing any personal information.
16. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Information Commissioner’s Office
Website: ico.org.uk
17. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this website.