Refunds, Returns and Ticket Cancellation Policy

This policy applies to tickets purchased for BEYOND 2026 events, workshops, talks and sessions.

Your ticket

When you buy a ticket through our website, your order confirmation email acts as your ticket. Please bring this email with you on the day, either on your phone or printed.

Your ticket will be checked against our event register when you arrive.

Digital tickets and returns

Our tickets are for dated events and workshops. No physical product will be posted to you.

Because tickets relate to a specific event, workshop, date and time, they are not treated like standard returnable goods. This means there is no general right to return a ticket simply because you have changed your mind.

This does not affect your statutory rights.

Refunds requested by customers

Refund requests made at least 14 days before the relevant event or workshop may be refunded in full.

Refund requests made less than 14 days before the relevant event or workshop are not normally refundable.

No refunds will be issued within 5 days of the show.

To request a refund, please contact us with your name, order number and the event or workshop you booked.

Ticket transfers

If you can no longer attend, you may transfer your ticket to another person.

Please contact us before the event with your order number and the new attendee’s name so we can update the event register.

If we cancel an event or workshop

If BEYOND cancels a paid event or workshop, you will be offered a refund or, where available, the option to transfer to another suitable session.

If an event or workshop changes

Sometimes we may need to make small changes to timings, locations, facilitators or programme details.

If we make a significant change to a paid event or workshop and you no longer wish to attend, we will offer a refund or, where available, the option to transfer to another suitable session.

Missed events or late arrival

We cannot offer refunds if you do not attend, arrive late, or are unable to take part for reasons outside our control.

Some workshops may have limited capacity and fixed start times. Late arrivals may not always be admitted once a session has started.

How refunds are processed

Approved refunds will be returned to the original payment method used at checkout.

Refunds may take several working days to appear in your account, depending on your bank or payment provider.

Contact

For refund, transfer or ticket questions, please contact us using the details on our website and include your order number.